This Privacy Policy explains how CoachDesk HQ ("we", "our", or "us") collects, uses, and protects information when you use the CoachDesk HQ mobile application.
1. Information We Collect
We collect the following information when you use CoachDesk HQ:
- Account information: Your email address and password (stored securely via Supabase authentication)
- Gym data: Member details, attendance records, membership packages, and payment information that you manually enter into the app
- Gym name: Provided during account registration
- Purchase information: If you subscribe to a paid plan, your subscription status and purchase history are processed via Apple's In-App Purchase system and RevenueCat. We never see or store your payment card details — those are handled by Apple.
- Crash and diagnostic data: If the app crashes or encounters an error, technical information (device model, OS version, app version, error details) is sent to Sentry so we can fix the problem. This is not used to identify you.
- Feedback: If you use the in-app "Send Feedback" form, we store your message along with your account ID, app version, and OS version so we can respond and reproduce issues.
2. How We Use Your Information
We use your information solely to provide the CoachDesk HQ service:
- To create and manage your account
- To store and sync your gym data across your devices
- To provide app functionality including member management, attendance tracking, and payment records
We do not use your data for advertising, marketing, or any purpose beyond operating the app.
3. Data Storage
Your data is stored in two places:
- On your device: A local SQLite database for offline access
- In the cloud: Supabase (a secure, hosted database service) for cross-device sync and backup
Supabase uses industry-standard security practices including encryption in transit (TLS) and at rest.
4. Data Sharing
We do not sell, trade, or share your personal information with third parties, except:
- Supabase: Our database and authentication provider, used solely to operate the app
- RevenueCat: Our subscription management provider, which processes your subscription status using an anonymous account identifier
- Sentry: Our crash reporting provider, which receives technical diagnostic data when errors occur
- Legal requirements: If required by law or to protect our legal rights
5. Face ID / Biometric Authentication
CoachDesk HQ can optionally use Face ID or Touch ID to lock the app. Biometric authentication is performed entirely on your device by iOS — we never receive, collect, or store your biometric data.
6. Member Data You Enter
CoachDesk HQ allows you to store information about your gym members (names, contact details, attendance, payments). You are responsible for ensuring you have the appropriate consent from your members to store their information in the app.
7. Data Retention
Your data is retained for as long as your account is active. You may request deletion of your account and all associated data by contacting us at the email below.
8. Children's Privacy
CoachDesk HQ is not directed at children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: tanushkabandara@gmail.com